Policy page
Refunds & cancellations
Our first-mailing promise, monthly cancellation and the statutory rights that remain yours.
Last updated: 9 August 2026
At a glance
If the first mailing is not right, contact us within 30 days and we will make it right.
30-day first-mailing promise
If you are not delighted with the first mailing, contact us within 30 days of receiving it. Include the buyer email and order reference. We will review the order and arrange the appropriate replacement, correction or refund.
This promise is additional to, and does not replace, your statutory consumer rights.
Online-purchase withdrawal
If you are an EU consumer, online purchases are generally covered by a 14-day cooling-off right. For a contract involving regular delivery of goods over a defined period, the withdrawal period generally begins when you receive the first goods. Exceptions and local rules may apply.
Tell us clearly in writing if you wish to exercise a statutory right of withdrawal. We will explain any return step that applies and process the request within the legally required timeframe.
Monthly cancellation
A monthly plan is billed for the twelve months of the story and is set to stop after its final scheduled payment. You may contact us before a future charge to request cancellation. Cancellation stops future scheduled charges but does not reverse payment for correspondence already supplied or prepared where the law permits.
Incorrect, damaged or missing mail
Contact us if the wrong item arrives, if a mailing is damaged or if a delivery appears lost. We will check the fulfilment record and arrange a practical remedy.
How to request help
Use the Contact page or email info@yoursfromireland.com. Include the buyer email, order reference, plan and a short description of the issue. Never send payment-card details.
Questions about this policy?
Use the Contact page. Never send payment-card details.