Policy page
Privacy
How we collect, use and protect the information needed to send the story and answer your questions.
Last updated: 9 August 2026
At a glance
We collect only what is needed to provide the service, manage orders, respond to you and understand how the site is used.
Who controls your information
Yours, From Ireland is a trading name of BG Nappies Limited, a company registered in Ireland (company number 470115), with its registered office at 3 Ardcullen, Omeath, Co. Louth, A91 Y7WK, Ireland. It controls the personal information described here. For privacy questions or to exercise a data-protection right, contact info@yoursfromireland.com.
Information we collect
- Name, email address and contact details you provide.
- Order, plan, payment status and mailing-address information needed to fulfil the correspondence.
- Gift-recipient name, gift message and delivery details when you buy for someone else.
- Messages and order references sent through the Contact page.
- Basic site-use and device information collected through Google Analytics only after you allow optional analytics.
Why we use it
- To take payment, fulfil the contract and post the letters.
- To answer questions, correct addresses and support an order.
- To send the opening exchange when you request it. We send later story and product emails only when you separately choose them.
- To meet accounting, tax and legal obligations.
- To understand and improve the site through optional analytics when you have given consent.
Who receives it
Cloudflare hosts the site, functions, forms and service records. Stripe processes checkout and payment data when ordering is available. Resend delivers requested, transactional and separately consented email when email delivery is configured. Google provides website analytics only after you opt in. Postal and fulfilment providers receive only the details needed to deliver the letters.
We do not sell personal information. Some providers may process data outside the European Economic Area using the safeguards offered by those providers and required by applicable data-protection law.
How long we keep it
Order and accounting records are normally kept for six years from the end of the relevant accounting period. First-letter request and support records are normally kept for up to twenty-four months unless they are still needed to provide the service, resolve an issue or meet a legal obligation. A minimal suppression record may be kept after you unsubscribe so that we continue to respect that choice.
Your rights
Depending on the law that applies, you may ask for access, correction, deletion, restriction, objection or portability. Where processing is based on consent, you may withdraw it at any time. You may also complain to the Irish Data Protection Commission.
Questions about this policy?
Use the Contact page. Never send payment-card details.