Refunds & cancellations

30-day first-mailing promise

If a mailing is damaged or incorrect, we will replace it without charge. If the correspondence is not right for you, contact us within 30 days of receiving the first mailing. We will refund the payments collected for the order and stop future monthly charges. You do not need to return the first mailing.

This promise is additional to, and does not replace, your statutory consumer rights.

Online-purchase withdrawal

If you are an EU consumer, online purchases are generally covered by a 14-day cooling-off right. For a contract involving regular delivery of goods over a defined period, that period generally begins when you receive the first goods. Exceptions and local rules may apply.

Tell us clearly in writing if you wish to exercise a statutory right of withdrawal. You may use the official model wording, but it is not obligatory. We will acknowledge an electronic withdrawal request and process it within the legally required timeframe.

EU guidance on returns and withdrawal · Contact us to withdraw

Monthly cancellation

A monthly plan is $24.95 per month for twelve months, a total scheduled price of $299.40, and is set to stop after its final scheduled payment. You may contact us before a future charge to request cancellation. Future scheduled charges stop when cancellation is processed. The 30-day first-mailing promise and your statutory rights still apply.

Incorrect, damaged or missing mail

Contact us if the wrong item arrives, if a mailing is damaged or if a delivery appears lost. An incorrect or damaged mailing will be replaced without charge. We will check the fulfilment record and arrange the appropriate remedy for missing mail.

How to request help

Use the Contact page or email info@yoursfromireland.com. Include the buyer email, order reference, plan and a short description of the issue. Never send payment-card details.

Contact us